Accounts & Billing

  • How does the free trial work?

    There are two options when starting a free trial: 1) The free teacher's plan is meant for teachers teaching...

    Apr 09, 2013 03:34PM PDT
  • How do I cancel my account?

    We'll hate to see you go! However, if you must delete your account, navigate to the dropdown menu in you...

    Dec 12, 2012 02:15PM PST
  • Can I switch plans at any time?

    Yes, simply click on "Billing" in your dropdown menu and select "Contact Us" to get in touch with our sales te...

    Dec 12, 2012 02:15PM PST
  • How am I charged when I change my billing options?

    If you upgrade or downgrade your account we will automatically prorate the new subscription until the end of y...

    Dec 12, 2012 02:15PM PST
  • How do refunds work?

    Refunds cannot be issued after your 30 day trial period. Please email support to inquire about your refund eli...

    Dec 12, 2012 02:15PM PST
  • How do I change my account details?

    You can edit your profile, billing and usage details by clicking on the dropdown menu and selecting "my profil...

    Dec 12, 2012 02:15PM PST
  • How do I update my credit card information?

    To update your Credit Card start by selecting "Billing" in your admin panel dropdown menu. Next, click on "...

    Dec 13, 2012 04:28PM PST
  • Do you charge for video on YouTube/Vimeo?

    No. You can add an unlimited number of YouTube or Vimeo videos to your account. There is no bandwidth charge f...

    Dec 13, 2012 04:28PM PST