Common Questions

  • Forgot your URL?

    If you have forgotten your MediaCore URL don't fret! Upon registering for your MediaCore account we sent you ...

    May 24, 2013 12:06PM PDT
  • Forgot your Password?

    If you have forgotten your MediaCore password don't fret. You can easily reset it within seconds. Before reset...

    Apr 17, 2014 04:35PM PDT
  • Video compression and encoding best practices

    MENU Video Compression Guidelines and Tools Free compression app available ​​Encoding Guidelines an...

    Oct 31, 2014 01:59PM PDT
  • What browsers are supported?

    MediaCore supports all modern and standards compliant desktop browsers. This means we actively support and dev...

    Apr 23, 2014 03:47PM PDT
  • MediaCore Glossary

    Glossary of Terms Collection: A group of Media that is shared with specific Users and Groups chosen by the si...

    Nov 10, 2014 02:17PM PST
  • Play and loop an entire collection as a playlist

    If you'd like to play an entire collection as a playlist or loop a collection of videos for your users then yo...

    Sep 21, 2015 02:59PM PDT
  • Open firewall ports/playback through firewalls

    Usage of MediaCore requires ports 80, 443, and 843. We recommend ensuring that your network allows outgoing co...

    Nov 19, 2014 01:44PM PST
  • Need help logging in?

    If you’re having trouble logging into your MediaCore account then you are likely entering the wrong password a...

    Nov 13, 2014 03:42PM PST
  • Updating/changing your email address and password

    If you would like to change the email address you have saved on your MediaCore account follow the simple steps...

    Nov 27, 2014 11:17AM PST
  • How do I access my admin panel?

    To access your admin panel Note: If you have enabled our Labs feature "New Frontend" then your site will loo...

    Sep 23, 2015 01:20PM PDT